Terms of Service
Service Scope and Object
Our platform provides global users with online retail services of K-Beauty and Asian beauty products, including makeup, skincare, sun protection, hair care and other personal daily beauty routine products. The service scope covers global regions such as the United States, Europe and Asia, providing users with one-stop services including product browsing, online ordering, global logistics distribution and after-sales guarantee.
Service Quality Commitment
We promise to provide users with genuine, high-quality and compliant beauty products, strictly control product quality and supply channels, and eliminate counterfeit and inferior products. In terms of service, we adhere to standardized order processing, efficient logistics distribution and perfect after-sales service, and strictly implement 1-3 days delivery, 6-12 days global arrival, 60-day free return and 5-10 days refund service standards to ensure stable and reliable service quality.
Service Restrictions and Exclusions
Under special circumstances such as natural disasters, extreme weather, regional logistics suspension, customs policy adjustment and force majeure factors, the platform may have delayed order processing and logistics delivery. We will try our best to reduce the impact of force majeure on user orders, but will not bear additional liability for service delays caused by uncontrollable factors. Users shall bear the responsibility for shopping problems caused by their own wrong information filling and subjective reasons.
Service Adjustment and Optimization
We will continuously optimize platform service functions, update product categories, upgrade logistics and after-sales service systems according to market demand and user experience. We have the right to adjust service modes, preferential rules and service processes on the premise of ensuring the basic rights and interests of users. All service adjustments will be announced through the platform in advance to ensure user shopping transparency.
Service Liability Definition
We will strictly perform platform service obligations and safeguard the legitimate shopping rights and interests of users. For service problems caused by platform operation errors, product quality problems and logistics service errors, we will provide after-sales solutions such as return, refund and replacement in accordance with authorized reseller policies. We will not be liable for any losses caused by users' improper use of products, non-compliant operation and personal subjective reasons.
