Refund Policy
Refund Eligibility
We provide comprehensive refund protection for all orders on the platform. Customers can apply for a refund service in accordance with the regulations if they encounter product quality problems, wrong goods delivery, missing items, or other non-personal subjective problems during the shopping process. For orders that meet the return conditions, the platform supports free return and subsequent refund processing, with no additional deduction of handling fees.
Return Time Limit
We implement a 60-day free return policy for all global orders. Customers can initiate a return and refund application within 60 days from the date of order delivery and receipt. All return applications within the valid time limit will be accepted and processed by our customer service team in priority. Applications exceeding the 60-day valid period will not be accepted due to the expiration of the after-sales protection cycle.
Refund Processing Cycle
After we receive and verify the returned products to be intact, unused, and consistent with the original delivery status, we will complete the refund processing within 5 to 10 working days. The refund will be returned through the original payment channel used by the customer. The specific arrival time of the refund shall be subject to the processing cycle of the customer's payment institution. We will strictly follow the time standard to ensure that the refund is completed efficiently.
Return and Refund Rules
All eligible return orders enjoy free return service, and the platform will bear the return logistics cost. Customers need to ensure that the returned products, original packaging, accessories and other items are complete, without artificial damage, use traces and missing parts. If the returned products do not meet the inspection standards, we have the right to reject the refund application. For partial return orders, we will calculate and return the corresponding product amount according to the actual returned goods quantity.
